Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging along with all included parts, accessories, and documentation. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@craveparts.com. Please note that returns will need to be shipped to the following address:
Roy Shenhav
P.O 96
Tzrufa, 3085000
Israel
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping Costs
The customer is responsible for all shipping costs associated with the return.
However, if the return is due to an error on our part—such as receiving the wrong item or a damaged product—we will cover the return shipping costs.
We strongly recommend using a shipping method that includes tracking and insurance to ensure the item is returned safely.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Refunds do not include any import taxes, duties, VAT, brokerage fees, or other charges paid to carriers or customs; these are the customer’s responsibility and are non-refundable.
If more than 15 business days have passed since we’ve approved your refund and you still haven’t received it, please contact us at support@craveparts.com.